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Possibly, first please check your e-mail address is correctly registered with us. If this is registered incorrectly no confirmation e-mail would have been. If your e-mail address is correctly registered with us please call 800 966 so we can check your booking.

This is the last 3 digits of the number next to the signature strip on the back of the credit card.

First check that you are using the correct username and password. Alternatively, you can click on Forgot Your Password link and follow the steps.
If you are still experiencing problems please contact us by calling 800 966

Book Your Tickets 

1. Go to the main page click on Book Tickets, then Buy Tickets.

2. Select the desired tickets and quantity by adding them to the cart.

3. Login, register, or proceed as a guest. If you already have an account from a previous booking use this to log in. If not, click register for registering.

4. Proceed to Checkout, where Your credit card details are needed

5. You will receive an email notification with all the purchase details once payment is processed successfully

There are shows that are not sold online. You can either purchase the ticket at Al Ain Zoo’s Main Entrance or booking through Al Ain Zoo’s call center at 800 966

The purchased online ticket is valid for 30 days from date of purchase. The ticket will be invalid and will not be refunded if expired.